• How long is the waiting time at KRY?

    The waiting time for a doctor´s meeting may vary. There are usually longer waiting times early mornings and late afternoons.
    If the waiting period changes before a meeting or there seem to be technical problems, please contact KRY Support, by calling +46 8 22 77 07 or e-mail support@kry.se

    KRY Supports opening hours are weekdays at 9.00-17.00.

    The waiting time for recipe renewal order is usually 4 hours. Please contact KRY Support for questions.

  • How do I cancel or reschedule my meeting?
    • Scheduled meetings can be rescheduled or canceled no later than 15 minutes before the scheduled start time. Go to My Upcoming Meetingswhich you will find in the More tab at the bottom right.
    • Drop-in meetings can not be rebooked or canceled via the app. To get help please contact support:
      E-mail: support@kry.se, Phone: 08-22 77 07

    KRY Support is open weekdays at 9.00-17.00.

    When you cancel your meeting, an automatic refund of your patient fee is done. If you have chosen to pay by card, the refund will be delivered to you within 3 days. If you have chosen to pay by Klarna, this will be canceled.


  • What happens if I miss my meeting?

    Please contact KRY Support and we can help you with this.

    E-mail: support@kry.se

    Phone number: 08-22 77 07

    KRY Support is open weekdays at 9.00-17.00.

    We try to respond to your mail within 24 hours on weekdays. If you have an urgent matter, please call the support.