How can we help you?

In which cases can the patient fee be refunded?

If you have paid a patient fee for a meeting that could not be completed due to technical malfunction and therefore not registered, please contact the support and we can help by reschedule the meeting or do a refund.

If your doctor believes that you can not get help through a digital healthcare meeting and refer you directly to your healthcare center, your patient fee will be refunded automatically. Refund may take up to 3 days.


Phone number: 08-22 77 07

KRY Support is open weekdays at 9.00-17.00

We try to respond to your mail within 48 hours on weekdays. If you have an urgent matter, please call the support.

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