How can we help you?

How do I cancel or reschedule my meeting?

  • Scheduled meetings can be rescheduled or canceled no later than 15 minutes before the scheduled start time. Go to My Upcoming Meetingswhich you will find in the More tab at the bottom right.
  • Drop-in meetings can not be rebooked or canceled via the app. To get help please contact support:
    E-mail:, Phone: 08-22 77 07

KRY Support is open weekdays at 9.00-17.00.

When you cancel your meeting, an automatic refund of your patient fee is done. If you have chosen to pay by card, the refund will be delivered to you within 3 days. If you have chosen to pay by Klarna, this will be canceled.


Have more questions? Submit a request